460 Polaris Parkway

At 460 Polaris Parkway, ownership was facing a growing operational challenge. The property's janitorial provider had become inconsistent in its service delivery. Routine cleaning details were frequently overlooked, security concerns emerged, and tenant complaints continued to rise.To address the ongoing concerns, the NAI Ohio Equities property management team initiated a competitive bidding process with three trusted janitorial providers. The evaluation focused on pricing, service capabilities, responsiveness, and overall value before a recommendation was made.The selected provider offered the best overall value. The new agreement reduced operating expenses by approximately $180,000 over a three-year period while expanding the scope of services to include dedicated day porter coverage. The additional on-site presence improved responsiveness throughout the building, elevated the property's presentation, and contributed to a better experience for tenants.Today, 460 Polaris Parkway benefits from more consistent service, improved operational oversight, and a vendor partnership that better aligns with the expectations of both ownership and tenants.By leveraging trusted vendor relationships and a disciplined procurement process, NAI Ohio Equities delivered measurable savings while enhancing the tenant experience and protecting the long-term value of the asset.