NAI
PO Box 950, 572 Route 130
Hightstown, NJ 08520
(609) 448-4700
www.naidirect.com

NAI’s technology subsidiary, NAI Direct, Inc. is at the same address.

Gerald C. Finn, who had long been active in central New Jersey real estate development, incorporated New America Network, Inc in 1978. The vision underlying the creation of NAI was to establish an organization of leading independent commercial real estate brokerage companies to provide enhanced services to the commercial and institutional real estate markets. Since that time, NAI has grown to become a globally branded commercial real estate services company representing major multinational clients including:

• Airborne Express
• ALCOA
• Hertz
• International Paper
• Pepsi Bottling Group, Inc.
• United States Postal Service

NAI now has a professional staff of more than 50 people in its New Jersey Headquarters and around the world, and its mission has broadened beyond a national organization of commercial real estate professionals to become a global service delivery platform.

NAI’s business vision is to provide global reach through offices in leading markets throughout the world and the local touch that only locally owned companies in those markets can provide. To this combination of global reach and local touch, NAI adds a central organization and management system along with a cutting-edge technology base to deliver consistently excellent service to clients, whether their real estate needs are, around the corner, or around the world.

When NAI was formed, the commercial real estate market was a highly localized, parochial business with little cooperation, communication or business flowing between or among companies. NAI recognized that a national and global marketplace supported by standardized state-of-the-art processes would create efficiencies for property owners, investors and corporate real estate users. NAI set out as an organization to help create and serve that emerging demand for multi-market commercial real estate services. While others followed either a “chain” (single ownership) or a “co-operative” (shared ownership of existing independent companies with a central driver) model for providing real estate services in a number of markets, NAI created a hybrid organization that combines the strength and control of a centralized corporate structure with the deep local knowledge, energy and client focus of entrepreneurial, locally owned real estate companies. NAI’s unique model now successfully manages a network of 150 brokerage companies operating out of 270 offices in 33 countries around the world.

In the early 1980’s, recognizing that it had an incredible resource in its national delivery system, NAI began to engineer a service model specifically designed to provide single source access to managers of large, geographically diverse real estate portfolios and requirements. This corporate services approach focused on long-term customer service and managing tens or hundreds of projects simultaneously.

NAI staffed a corporate services group to develop and manage client relationships and ensure the delivery of transaction management services to its corporate services clients. NAI’s corporate services approach includes both account executives, who are the client’s single point of accountability, and a team of account managers, who manage and report on all ongoing transactions. To ensure the national and international delivery of the highest quality services, NAI also organized regional managing directors, who are charged with building and managing the quality of service delivered by NAI’s brokers. With this delivery system and management infrastructure in place, NAI has been able to represent clients such as Hertz, Pepsi and Airborne Express on a continuous basis for more than the past decade.

NAI has always put a premium on the early adoption of cutting-edge technology as a means of speeding communications, delivering the highest quality services to clients and facilitating the sharing of best practices among its member brokers. Beginning in the early 1980’s, NAI implemented a computerized transaction management system to track and report on the thousands of transactions it was then managing for corporate and institutional clients. Those early mainframe-based systems developed over time and allowed NAI to act as a virtual real estate department for clients, managing portfolios and transactions, and providing comprehensive reports on all developments for ongoing acquisition and disposition assignments.

In the early 1990’s, NAI developed its proprietary REALTrac™ transaction management system, which allowed NAI’s corporate services team to track, manage and report on hundreds and thousands of ongoing transactions for NAI’s corporate clients.

Beginning in 1995, NAI released an Internet-enabled version of REALTrac™. REALTrac™ Online was launched by NAI Direct in spring 2000, was immediately put into service by NAI members and clients, and was quickly recognized by industry experts as a hit. REALTrac™ Online was featured by both Inman News and Site Selection magazine’s “Online Insider” shortly after its launch, and was cited by the PikeNet Dispatch, a commercial real estate technology newsletter, as one of “Pike’s Picks for 2000.”

In 2001, NAI refined REALTrac™ Online with its first major revision, Version 2.0, which added greater speed, scope and flexibility, including improved calendar functions, item level security and easier project initiation. REALTrac™ Online has managed thousands of transactions over the past decade and is the active platform for management of all NAI client transactions. It also is available as an ASP to corporate and institutional real estate users for portfolio and transaction management. Currently, more than 3,000 NAI agents and 5,000 clients rely on REALTrac ™ Online to facilitate transaction and portfolio management.

NAI is a global commercial real estate services company. NAI professionals provide a full spectrum of related services to regional, national and international clients via a global network of independent commercial real estate brokerage companies using a proprietary technology platform.